Returns

We accept returns within 14 days of delivery.

Items must be returned unused, unworn, and in perfect condition, with all tags attached and in their original packaging. All accessories and proof of purchase must be included.

Returns sent after the 14-day period, without prior approval, or shipped cash on delivery will not be accepted. Return shipping costs and responsibility remain with the customer.

To request a return, please email hello@alea-jacta.com. Once approved, we will provide return instructions and the shipping address.

Exchanges

We do not offer direct exchanges. If you would like a different color or style, please return your item and place a new order separately through our website.

To begin a return, contact hello@alea-jacta.com and our team will assist you.

Refunds

We offer full refunds after a refund request. Please email your refund & return request to hello@alea-jacta.com and our team will assist you.

Once your return has been received and inspected, you will be notified. Approved refunds are issued to the original payment method. Please allow time for your bank or card provider to process the refund.

Important Notes

• Items must be returned in flawless condition
• Tags must remain attached
• Original packaging must be intact and protected during shipping
• Proof of purchase is required
• Returns/Refunds must be approved before shipping

Sale Items

Items purchased during sale periods are final and not eligible for returns, exchanges, or refunds.

Quality Guarantee

If your item arrives damaged or faulty, please contact us within 3 days of delivery at hello@alea-jacta.com, including photos of the issue so we can assist you promptly.

For any further assistance please contact us at hello@alea-jacta.com